Best Practices Manual for New Supervisors Essay

Best Practices Manual for New Supervisors - Essay Example Supervisors may not be primarily responsible for all of the staffing activities, but they are usually involved in one or more of them. Thus, if supervisors are to be effective in the staffing function, they must understand each of these activities. How does one become a good supervisor Among the primary factors that distinguish supervisors from operative employees are the level and types of decisions that they must make. A supervisor must be concerned with how a decision might affect his or her employees and the organization. An operative employee, in contrast, is primarily concerned with how a decision affects him or her individually. People who don't like making decisions usually do not make good supervisors. The purpose of this chapter is to acquaint the supervisor with the activities and procedures of the staffing function. It also takes a look at the various training programs that best matches the selected workforce in an organization that is into production and another that is in retail business. Communication is an important factor in understanding and interpreting information between individuals and groups. A clear, precise and effective communication is what makes a person stand out in a crowd. It is best to talk to the point than describe in detail which could ultimately create a doubt in the mind of the listener. Effective communication determines how to influence negotiations more effectively and build confidence, staying in control when negotiating, and avoiding manipulation. Communication skills also include listening and empathy; Appreciative inquiry, a major breakthrough in organization development, training and development and in "problem solving," in general. Communication can also be non-verbal, that is, it could be also sign language. Good posture and clear language are hallmarks of good communication skills. It is imperative that any individual who believes in a good communication and shows real concern and respect for the other person's view listens with inte rest and care. During training, supervisors take it upon themselves to teach their trainees the art of proper communication. It must be understood that it is these same trainees who will be representing the organization while addressing customers. If an employee is found to be rude or uncooperative, customers will leave the company without doing any business, which is detrimental to the business. Thus, communication plays an important role in the development of business. 2.1 Technical Systems in Communication Another method of communication to enhance production is by the use of the electronic media. This could be termed as the "Productivity Paradox". To solve the productivity paradox (Brynjolfson [1993]) implied obtaining a better understanding of the relationship between the spread of Information and Communication Technologies (ICT) and the organizational transformation of firms, markets and other

International Management Research Paper Example | Topics and Well Written Essays - 1000 words

International Management - Research Paper Example Introduction Rwanda is a country I Central Africa with a total area of 24669 square kilometres. It has a temperate climate with two rain seasons and has natural resources such as gold and tin. The country is landlocked and experiences occasional droughts and volcanic eruptions in some areas. A king ruled it prior to colonization by Belgium (Central Intelligence Agency 2013). Rwanda experienced genocide because of long-term ethnic conflict. About a million people died in the genocide and more than two million fled the country. A rebel group that overthrew the then government restored order and the country is currently stable (Central Intelligence Agency 2013). Political stability is one of the post genocide developments as the rebel group established a government and order in the country. Other aspects such as security, justice, reconciliation, and economy have improved and the economy recorded a growth rate of seven percent in recent statistics (King, 2013). Rwanda’s populatio n majorly consist of two ethnic groups, Hutus and Tutsi. Hutus overthrew the king that ruled the country in the year 1959 and this led to civil war in which Tutsis were murdered and many of them forced to flee to exile. Descendants of the exiled formed a rebel group that returned to Rwanda in the year 1990 and together with political and economic interests culminated to the country’s genocide in the year 1994. About a million people died, including three quarters of the minority Tutsi, before the Rwandan Patriotic Front defeated government forces. The victory by the Tutsi rebels caused mass exile of more than two million Hutus for fear of ethnic cleansing. The country stabilized from the civil war and joined commonwealth in the year 2009 and the United Nations’ security council in 2013 (Central Intelligence Agency 2013). Rwanda has a population of slightly more than 12 million people, most of which the Hutu while the remaining 15 percent is Tutsi and one percent is Twa . Catholic is the major religion, commanding more that 50 percent of the population followed by protestant churches and seventh day Adventist church. Kinyarwanda, French, and English are national languages (Central Intelligence Agency 2013). The country has gained significant level of political stability (King, 2013). Cultural development in Rwanda has been independent of other countries. Social and religious groups have facilitated the development (Onwumechili and Ndolo, 2012). Economic environment Transitions after the genocide that led to deregulation of the economy defines a free market system (Malunda and Musana, 2012). The country’s economic environment is considerably underdeveloped. Its major industries and poverty rates supports this. The country’s major industries that include agriculture, beverages in small scale, textile, and cigarettes identify low-level economic development and high level of poverty, with more that 60 percent of the country’s popul ation living on expenditure of below $ 1 per day identify underdevelopment (Central Intelligence Agency 2013, Diao, Thurlow, Benin and Fan, 2012). Corruption level in the country is relative, compared to other nations in the globe. This is because latest Transparency international rating ranked it at number 89 out of the